PLEASE ALLOW 5-14 BUSINESS DAYS FOR ORDER PROCESSING (PRE-SHIPMENT) — THANKS FOR YOUR PATIENCE

FAQs

FAQs

General

Shopping bags and other products are restocked weekly. All colors and sizes come back in stock periodically. Restocks happen at SHOP.TELFAR.NET and EU.TELFAR.NET.Restocks are announced in advance on INSTAGRAM, TWITTER, TELFAR TV, or get the fastest updates by signing up to our mailing list HERE.

All colors come back in stock!We announce restocks in advance on Instagram, TWITTER, TELFAR TV, or get the fastest updates by signing up to our mailing list HERE.

Orders are limited to ONE bag, per color, per size, per day. This means you can order ONE of each size on a single color drop day.

ALL OF OUR PRODUCTS are unisex -- For clothing, if you are between sizes we recommend choosing the larger size. while for shoes, we recommend the opposite. FOR SHOES, PLEASE FOLLOW THE RECOMMENDATION ON THE PRODUCT PAGE AS THE FIT MAY RUN LARGER OR SMALLER DEPENDING ON THE STYLE.

This is a limited-time event where you can pre-order any color, size, and quantity of our bags. Once your order is placed we CAN NOT accept any changes or cancelations whatsoever. Orders ship between 3-6 months after the date your order was placed. For more info please review the terms of the program here.

We will announce the next Bag Security Program in advance! Subscribe to our mailing list for updates HERE.

Yes. Gift cards can be purchased directly on our site here.

We accept all major debit and credit cards. We also offer the option to pay in 4 with Klarna.

No, all of our customer service is handled via email. For any questions or concerns please email us at shop@telfar.net.

Shipping

Orders cannot be picked up from our warehouse. Our warehouse is not open to the public for any reason and only authorized personnel are allowed.

If you need to change your address, please reach out to us as soon as you can. Orders are processed immediately but we will do our best to assist.If your order has already been processed there is nothing we can do and you will have to contact the courier for further assistance.

Unfortunately, this is not possible.

We can only ship to P.O. boxes in the United States.

Orders are typically shipped within 3-6 business days. However, due to the current logistics environment, orders may take up to 14 business days to be shipped - this excludes weekends and holidays. We will email you a confirmation once it ships and that will include tracking information as well.

We begin processing orders immediately in order to ship as quickly as possible. At this time, we cannot change any orders once they are placed.We recommend repurchasing the product you are interested in, while separately processing a return.

No, we can only accommodate standard shipping.

Unfortunately, we do not offer gift wrapping services or any special handling at this time.

Please email us if your package hasn’t arrived after two days from when it was marked delivered.

We need this document to properly file a claim on your behalf. If yourorder is lost, we have to report it to the shipping courier. By signing and returning the affidavit you are confirming the details of your lost package.

Due to updated COVID policies, Signature Required can no longer be enforced by the courier. In light of this, our packages are no longer sent with this option. Please keep an eye on your tracking number to make sure you don’t miss your delivery.

Returns

Please review our Return Policy here.

All Bags are FINAL SALE.

Your refund will be processed once our warehouse receives and inspects your return. Our inspection process can take up to 14 days after being RECEIVED.

Unfortunately, we will be unable to process your cancelation. Once an order is placed, it is processed and our fulfillment team begins shipping right away. Even though you don't have a tracking number, our warehouse has already started— all in an effort to get your order to you as fast as possible.Eligible items can be returned once received. Please review our Return Policy here.

We begin processing orders immediately in order to ship as quickly as possible. Any orders with missing information will be canceled as we are unable to process the order without the missing information. Please email us at shop@telfar.net so we can investigate further.

Fabric Content

Our faux leather is a polyester/polyurethane blend. The decision to make our iconic Shopping Bag from faux leather was guided by our desire to create an affordable product that fosters community and a sense of belonging through accessibility rather than through the exclusivity created by the high prices typical of luxury handbags.

The variation you are seeing is to be expected and matches our standard of quality. Because the material is natural fur, each bag is going to look different. All bags are uniquely made, just for you!

Our bags are folded and shipped flat which causes the crease; this is by design, as the original reference is a typical shopping bag. The material the bags are made from is very resilient and after a few weeks of regular use, the crease goes away completely.If you want to keep the crease, store your bag folded flat the way it arrived, or if you prefer to get rid of the crease you can stuff your bag and hang it from a clothes hanger.

Product Care

Please see our care instructions below: Clean with cool water and gentle diluted detergent -- Avoid using strong detergents that could bleach or damage the PU. Avoid using any heat sources on the bag and use a soft white cloth to gently remove any marks. Do not wash in a machine, tumble dry, or bleach. Do not dry clean.

Occasionally, dye from clothing or other dark-colored bags can transfer onto light-colored bags due to friction, heat, or humidity. This happens because the dye in the dark-colored item has not been properly released or sealed. This effect may vary depending on the material and dye used on these other items. To prevent this issue, please avoid wearing lightly-colored items in direct contact with dark-colored items, especially if the dark-colored items are made of materials that are known to transfer color easily, such as denim.

Unfortunately, we do not offer repair services for our products. If your bag is damaged from normal wear/use, we suggest taking it to a repair shop that specializes in accessories like bags and shoes. Make sure to mention that the bag is faux leather and show them the content label on the inside of the bag just in case they use any harsh chemicals that can damage the material.

To clean the buckle, use a microfiber cloth to buff out any scuffs/scratches. Please note: Utilizing any chemical compound may strip away the protective coating from the buckle and may cause it to tarnish over time. To clean the faux leather, clean with cool water and gentle diluted detergent -- Avoid using strong detergents that could bleach or damage the PU. Avoid using any heat sources on the bag and use a soft white cloth to gently remove any marks. Do not wash in a machine, tumble dry, or bleach.

Keep away from moisture. Allow perfumes and lotions to dry before wearing. Remove before showering, working out, and before going to bed. Keep jewelry in its protective case when not in use. Use a soft cloth to gently clean and remove any residue.

Please see UGG care instructions below: Use a clean, very soft, damp rag and wipe or blot gently. Do not rub. Do not use any cleaning product. Do not use a brush. You MAY use UGG Protector product.

Please email us immediately at shop@telfar.net.

Authentication

We can’t authenticate any bag not sold directly from us. Wait for the drop or Bag Security Program!

No, we don’t provide warranty for our bags. We can only assist if the item arrived damaged.

No, at this time we don’t offer customization services.

Our UGG bags are made with genuine suede and shearling. There is a big variation in the density and texture of these materials from piece to piece, that is the nature of the material. Because the material is natural fur, each bag is going to look different. All bags are uniquely made, just for you!