Privacy Policy

Welcome to TELFAR, located at Telfar.net and Telfar.TV (collectively, the “Website”). We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request. Your use of the Website indicates your acknowledgment of this privacy notice and your consent to the processing herein.

We collect, use, and are responsible for certain personal information about you. When we offer goods and services to individuals in the European Economic Area (EEA) or the United Kingdom (“UK”), we are subject to the EU General Data Protection Regulation (EU GDPR) or the UK General Data Protection Regulation (UK GDPR) respectively. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible as a “controller” of that personal information for the purposes of the GDPR. We are responsible for your personal information as a “business” under the CCPA/CPRA. For consumers who are residents of other states, that state may have an applicable data privacy law and disclosures required by those laws are stated below.

Quick links

We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

Key Terms.
Personal Information We Collect About You.
How Your Personal Information is Collected.
How and Why We Use Your Personal Information.
Cookies and Similar Tracking Technology.
EEA and UK Data Subjects: Promotional Communications.
Who We Share Your Personal Information With.
Personal Information We Sold or Shared.
Categories of Personal Information We Disclosed for a Business Purpose.
How Long Your Personal Information Will Be Kept.
Other California Privacy Rights.
California Consumers: Your Rights Under the CCPA/CPRA.
EEA and UK Data Subjects: Your Rights Under the EU GDPR and UK GDPR.
How to Exercise Your Rights.
Other U.S. State-Specific Privacy Notices.
EEA and UK Data Subjects: Where Your Personal Information is Held.
EEA and UK Data Subjects: Transferring Your Personal Information Out of the EEA.
Keeping Your Personal Information Secure.
EEA and UK Data Subjects: How to File a GDPR Complaint.
Annual California Privacy Rights Disclosure.
Children’s Online Privacy Protection Rule (“COPPA”).
Changes to This Privacy Notice.
How to Contact Us.
Do You Need Extra Help?

Key Terms. It would be helpful to start by explaining some key terms used in this policy:

We, us, our	Telfar Holding, Inc., and its group companies
Our representative	Telfar Holding, Inc. privacy@telfar.net
Personal information	Any information relating to an identified or identifiable individual.

Personal Information We Collect About You. We may collect and use the following personal information, that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

Categories of Personal Information	Specific Types of Personal Information Collected
Identifiers	First name, Last name, Phone number, Home address, Email address, Photos, Videos,
Other Identifiers	Payment information necessary to process your order
Commercial information	Purchase and order history, Browsing data, Preferred goods and services
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement)	IP address, Cookie data, Device IDs, Browsing data, Social media handles
Geolocation data	Inferred geolocation (e.g. IP address lookup)
Communication details (e.g. details of emails, texts, and other communications)	Message content, Message Subject, Time and date, Sender, Recipient, Calling number, Receiving number

If you do not provide personal information required to provide products or services to you, it may delay or prevent us from providing products or services to you.

PLEASE NOTE: We may also collect information that you may voluntarily provide through a chat bot function. In the event that you use our chat bot function, we use a third-party service provider to collect and respond to information you provide through this function.

What we use your personal information for	Our reasons
To provide products and services to you, including customer support, account management, billing and payment, order fulfillment, and provide service-related communications	For the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or TELFAR	For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you
Gathering and providing information required by or relating to audits, inquiries or investigations by regulatory bodies on an as requested basis.	To comply with our legal and regulatory obligations
Operational reasons, such as improving and personalizing our goods and services, analytics, efficiency, training, and quality control	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information	For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations
Marketing our services to existing and former customers and visitors to the Website through marketing communications, online targeted advertisements, promotions and sweepstakes, and other marketing activities.	For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers

Disclosure of Personal Information We Collect About You	You have the right to know, and request disclosure of: The categories of personal information we have collected about you The categories of sources from which the personal information is collected The categories of third parties to whom we disclose personal information, if any –and– The specific pieces of personal information we have collected about you Please note that we are not required to: Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or– Provide the personal information to you more than twice in a 12-month period
Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose	In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know: The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and– The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share My Personal Information link here: https://telfar.net/pages/ccpa-opt-out. To further opt out of behavioral or targeted advertising, see http://www.thenai.org for general information about the NAI and https://thenai.org/opt-out/ for the opt-out page. You may also visit https://optout.aboutads.info/?c=2&lang=E to learn about interest-based advertising and how to opt-out from online behavioral ads served by some or all participating companies. Please note that you may need to opt out on each device and browser you use to access our Site. Most modern web browsers give you the option to send a Do Not Track signal to the sites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a site should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.
Right to Deletion	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records –and– Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort Please note that we may not delete your personal information if it is reasonably necessary to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us Help to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for those purposes Debug to identify and repair errors that impair existing intended functionality Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law Comply with the California Electronic Communications Privacy Act Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us Comply with an existing legal obligation –or– Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Right of Correction	If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.
Protection Against Retaliation	You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things: Provide a different level or quality of goods or services to you –or– Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services Please note, however, that we may charge a different price or rate or provide a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

Right to Be Informed	The right to know or be notified about the collection and use of your personal information.
Right to Access	The right to be provided with a copy of your personal information (the right of access)
Right to Rectification	The right to require us to correct any mistakes in your personal information
Right to be Forgotten	The right to require us to delete your personal information—in certain situations
Right to Restriction of Processing	The right to require us to restrict processing of your personal information—in certain circumstances, e.g., if you contest the accuracy of the data
Right to Data Portability	The right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations
Right to Object	The right to object: At any time to your personal information being processed for direct marketing (including profiling) In certain other situations to our continued processing of your personal information, e.g., processing carried out for the purpose of our legitimate interests
Right Not to be Subject to Automated Individual Decision-Making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

	Requests Received*‡	Requests Complied With in Full or Part*‡	Requests Denied in Whole or Part*‡	Median & Mean Number of Days to Respond
Requests to Know	0	0	0	0
Requests to Delete	0	0	0	0
Requests to Opt-Out	0	0	0	0